Bag help
If your checked bags are delayed, lost, damaged or missing items, we want to make things right. Learn how to
report bag issues and request reimbursement. You can also track your bags in real time with our bag tracker tool
or in the Airline app.
Types of bag issues Bag tracker
Types of bag issues
Delayed bags
Lost bags
Damaged bags
Missing items
Claim status
Missing items
If items are missing from your checked bags, you can report the issue. For
items lost during travel, file a lost item form.
1 Report issue
You can report missing items by doing one of the following:
Report it at the airport with the Baggage Service Office
Report it via chat or text "BAGS” to 32050
Report it by calling the Baggage Recovery Center at 1-800-000-0000
(International 1-281-000-0000)
After you report the issue, you'll receive a file reference number that ends in
P (for example: ORD12345P).
If your items went missing during a security screening, you should
file a written claim with the Transportation Security Administration
(TSA). You can also call the TSA Contact Center at 1-866-289-9673.
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2 Request reimbursement
After you report your issue, you can submit a missing items claim for
reimbursement.
Missing items claim
Bag tracker
Enter your confirmation number and last name to track your bags.
Track my bags
Bag help FAQ
Reporting timeline
Report missing items within 24 hours of arrival if you traveled in
the U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
Report missing items within 7 days of arrival if you traveled
internationally or returned to the U.S. from abroad.
Reimbursement claim timeline
Submit your claim within 45 days of arrival if you traveled in the
U.S., Guam, Puerto Rico, or the U.S. Virgin Islands.
Submit your claim within 21 days of arrival if you traveled
internationally or returned to the U.S. from abroad.
Confirmation number (required) Last name (required)